We are proud of the quality of A&A products!
That's why we offer a 100% money-back guarantee on unworn products and an exchange guarantee on used products. If for any reason you are dissatisfied with your purchase, you can contact us and send the shoes back within 30 days from the date of purchase to receive a new pair or a refund, if applicable.
Please send all returns to A&A Shoes, 4060 Morena Blvd Suite H, San Diego CA 92117, allow 10-14 business days for the processing of your return and any refund if applicable.
Your return must be postmarked —or must have been delivered to a commercial courier— on or before the 90th day after you placed the order containing the returned article.
You are responsible for all costs of shipping and handling, both in our initial shipment to you and your return shipment to A&A. In other words, shipping costs are not included in our guarantee. (If, however, you request an exchange instead, you'll be responsible for the shipping and handling costs of our initial shipment to you and for your return shipment to us, but we'll pay the shipping and handling costs to send you the replacement item.)
To avoid abuser, we limit how many times you and others at your billing address may take advantage of our guarantee and exchange policy for used items. Our guarantee and our exchange policy for used items apply only to the first item per billing address. For additional items (beyond the one-item limit per billing address), we are happy to provide an exchange for unused items (as explained below). All other sales are final except for items that we determine are defective. If you believe that any A&A product is defective, please contact us and return the product to us within 90 days of placing your order and we will determine (in our sole discretion) whether the product is defective. If we agree that the returned product is defective, we will happily exchange the defective product for an identical replacement or, if an identical replacement is not available, another product of the same or greater price.