Why should I buy A&As rather than a competitor?

Our focus is simple: To make essential and extremely comfortable shoes, cool and simple designs, with great quality at affordable prices, 100% money-back guarantee (see details below). 

About the "Alpargatas" shoes:

  • What are "alpargatas" shoes? Where do they come from?

Alpargatas (slip-on espadrilles flats) are the most traditional and famous casual shoe in Argentina. We are originally from there and grew up around them. The ancestry of the shoe goes way back to Egyptian times, but the shoe we recognize today as the alpargata was introduced to Argentina by Basque immigrants in the 19th century. If you want to know more about it, check out the history of the alpargata and our story.

Ordering:

  • What forms of payment does A&A accepts?

Visa, MasterCard, American Express, Discover and Paypal Accounts. We use Shopify Payment services so your payment is secure with us.

  • How do I know if my order was placed successfully?

​After your order is submitted you will be directed to an order confirmation page. If you've reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.

  • Can I cancel an order once it is placed?

​You can cancel your order up until it has been shipped by sending an  email to us. 

  • Do I have to pay sales tax?

    Residents of California are required to pay sales tax, which will be calculated automatically and added to your order. We do not charge taxes on sales to other states or countries. Residents of other states and countries could be responsible for paying any taxes and duties imposed by law in the jurisdiction where you reside.

Returns / Exchanges:

  • ​What is your return policy?

We are proud of the quality of our products! We offer a 100% money-back guarantee on unworn products. ​If for any reason you are dissatisfied with your purchase, you can contact us and send the shoes back within 30 days from the date of purchase to receive a new pair or a refund, if applicable.

Please send all returns to A&A Shoes, 4060 Morena Blvd Suite H, San Diego CA 92117,  allow 10-14 business days for the processing of your return and any refund if applicable.

  • Can I return a pair bought online to an official retailer? 

Shoes purchased on aandas.com must be returned directly to us.

Shipping and times:

  • How much Shipping and Handling Cost?

​We offer a $3.99 flat rate for Shipping and Handling on all orders placed within the Continental United States. All domestic orders are shipped by the United States Postal Service. Orders to Canada and Mexico are charged a flat rate of $14.99. All other international orders will be charged at a rate of $19.99. A&A will ship shoes to the following countries: The United States and its territories, protectorates, possessions, and U.S. military addresses (APO/FPO); Canada; all other countries in North America, South America, and the Caribbean (except Cuba); all countries in Europe (including Turkey); and Australia, Cambodia, China, Cyprus, Egypt, Israel, Japan, Jordan, Kuwait, Malaysia, New Zealand, the Philippines, Samoa, Singapore, South Korea, Taiwan, Thailand, Tonga, Vietnam, and the United Arab Emirates. 

  • How long does it take for my order to ship once it is placed?

​All orders ship the same day they are placed. Orders placed after 4PM pacific time ship the next day. Once shipped, you will receive a confirmation email.

Sizing and Product:

  • What size of A&A Espadrilles should I order?

We recommend ordering half a size smaller than you normally wear in a casual or dress shoe. If you're typically in-between sizes, we recommend going with the smaller one since A&A will stretch slightly as you break them in.

  • How should my A&As Fit?

They should feel very snug at first. You want them to be tight enough so that they do not slip at all in the heal when you walk. A&A shoes will stretch and form to the shape of your feet within about 5-8 hours of wearing them. They should become one of the most comfortable pairs of shoes you own.

  • How do sizes compare between US, UK, EU and Japanese Systems?

 

  • How do Men's Sizes compare to Women's?

When converting to men’s sizes from women’s go down 1.5 sizes. For example, a women’s size 8.5 is roughly equivalent to a men’s size 7. Keep in mind that men’s shoes run slightly wider than women’s.

  • Do A&A products look just like the photos on the website?

We do our best to make our product descriptions as accurate as possible,  but we does not warrant that our product descriptions (or that the colors of the products as they appear on your monitor) are accurate, reliable, free of distortion, or without error. If you receive a product that you believe is not as described, you can return the product for an exchange or refund within 90 days of the date of purchase. Refunds are applicable to unworn products only.

 

  • How do I wash my A&A shoes?

A&As should be washed by hand in cold water with a gentle detergent and letting them air dry. We do not recommend putting A&As in the dryer under any circumstances. Color will fade over time with washing but they look pretty cool and does not compromise the durability of the shoe.

  • What type of Leather does A&A use?

We use pig suede for all leather insole styles of A&A shoes.

Info for Retail Stores and Sales Reps: 

  • Can Retailers place orders with wholesale prices?

Yes! We do have special prices for Retailers and would love to have our shoes in your store. Please contact us for details.

  • Can I become a retailer or sales representative for A&A Shoes?

We'd love that. Please contact us for details. We are currently looking for Sales reps in several areas.

 

More Questions? Contact us